Pilots HQ Shipping Policy
At Pilots HQ, we ship with reliability, transparency, and regulatory compliance in mind.
The details below outline processing times, carriers, hazmat rules, and how shipping costs are calculated.
Processing Times
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Most in-stock items ship within 24–36 hours (1–3 business days) of payment.
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If a shipment is delayed, we will notify you.
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Out-of-stock lead times typically run 3–5 business days depending on supplier availability.
Shipping Charges, Duties & Taxes
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Customers are responsible for all shipping costs, duties, taxes, and fees.
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Quotes are based on item weight, dimensions, destination, and carrier rules.
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If shipping charges are miscalculated, Pilots HQ may contact customers to correct payment before shipping.
Carriers & Services
We use trackable methods only (FedEx, UPS, USPS) to ensure proof of delivery and support for lost-parcel claims.
USPS Services (Non-Guaranteed)
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Media Mail (2–15 business days) is eligible for books/approved media only. Orders using Media Mail for non-media items will be delayed while we adjust the method.
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USPS timelines are not guaranteed; liability transfers to the customer once proof of shipment is provided.
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Learn more: USPS Media Mail.
Hazardous Materials (Hazmat) Shipping
Many aviation and maintenance products—such as aerosol sprays, paints, or chemicals—are regulated as hazardous materials.
Our shipping staff are trained and certified under DOT rules to identify, label, and ship hazmat properly.
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Default method: Ground transport via FedEx, UPS, or USPS Ground Advantage, depending on product and regulations.
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Some items cannot legally ship via USPS and must use FedEx or UPS ground services.
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International: We are not certified to ship hazardous materials internationally.
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Air options: Possible only in special cases requiring IATA documentation; additional compliance fees apply.
Delivery Timeframes
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USPS Ground Advantage: Ground-only transport; may take longer than standard USPS (which can move by air).
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UPS & FedEx Ground: Reliable tracking; timelines vary by distance and service level.
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Expedited options may be available at checkout for eligible products.
Split Shipments
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Orders containing mixed profiles (e.g., hazmat, oversized, drop-shipped) may be calculated and shipped as separate parcels, which can affect total shipping cost.
About “Free Shipping”
Shipping is never truly free—its cost is often built into product pricing. We prioritize transparent pricing and use free shipping selectively on qualifying items.
For multi-unit purchases, you may spend less overall with fair product pricing plus actual shipping, especially when the cost is distributed across multiple items.
Need Help with a Quote?
If something looks off with a shipping estimate, our team can review weight, dimensions, and method for accuracy.
Call (888) 798-4479 or email
sales@pilotshq.com.
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