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Shipping and returns




Most items ship within 24-36 hours of payment being received (1-3 Business days). If for some reason your shipment is delayed you shall be notified. Customers are responsible for all shipping charges including duties and fees.

USPS (non-guaranteed service):

As of October 2011, we have fixed our USPS API.  Users can now ship USPS.  Please note that Pilots HQ LLC has the right to contact the customer with any miscalculated shipping charges.  Any non-guaranteed service,  at the request of the customer, is the liability of the customer the moment proof of shipment is obtained.

  • Media Mail (2-15 Business Days) - Although USPS claims to deliver Media Mail shipments in 2-8 days, we have experienced delays on normal shipments for up to 15 business days. Also, the USPS calculator sometimes offers Media Mail as a shipping option for non media.  Please note : Only books / Media can be shipped via Media Mail.  Any order that has Media Mail selected as a method of shipment and does not qualify for Media Mail Services maybe delayed in order to procure the proper shipping amount. For further information on Media Mail please visit:


Please check to ensure that the item is in good condition within the first 48 hours of receipt. No penalty for exchanging damaged items.  Other returns are accepted within 30 days of purchase at a 20% restocking fee.  Shipping fees are non-refundable.  All returned items must be accompanied with original packaging and documentation.


Electrical Products including Headsets are not available for a return.  These items include a warranty and can be returned to the manufacturer.


We Accept